Cancellation & Refund Policy

Owner: KARMA FOR SMART SYSTEMS AND TECHNICAL FACILITIES MANAGEMENT W.L.L

1. Subscription Cancellation

You may cancel your VIDA subscription at any time through your App Store or Google Play account settings.

How to Cancel (Apple App Store)

Open Settings on your iPhone
Tap your Apple ID
Select Subscriptions
Choose VIDA
Tap Cancel Subscription

How to Cancel (Google Play)

Open the Google Play Store
Tap your profile icon
Go to Payments & Subscriptions
Select Subscriptions
Choose VIDA
Tap Cancel Subscription

Canceling your subscription stops future charges, but you will continue to have access to the paid features until the end of your current billing period.

2. Refunds

App Store Refunds (Apple)

Apple processes all payments for iOS subscriptions.

Refund requests must be submitted directly through Apple Support, as VIDA cannot issue refunds for App Store purchases.

Apple Refund Link:

https://reportaproblem.apple.com/

Google Play Refunds

Refunds for Android subscriptions are managed by Google Play.

You may submit refund requests through Google’s refund center.

Google Refund Link:

https://support.google.com/googleplay/

VIDA does not have access to your payment details and cannot issue refunds directly.

3. No Refunds for Partial Billing Periods

VIDA does not provide partial refunds for:

Mid-month cancellations
Unused time in the subscription period
Unused features
Failure to cancel on time

Your subscription remains active until the billing cycle ends.

4. Changes to Subscription Plans

VIDA reserves the right to:

Change pricing
Modify features
Add or remove subscription tiers

Any changes will be communicated in-app or through the App Store listing.

If you continue using VIDA after updates, you are considered to have accepted the new terms.

5. Contact Us

If you have questions about your subscription or need help with cancellation steps, please contact:

KARMA FOR SMART SYSTEMS AND TECHNICAL FACILITIES MANAGEMENT W.L.L

📩 info@vidaapp.ai

📞 +973 36700053