VIda App

Privacy Policy

Privacy Policy

At VIDA App, we prioritize your privacy. We collect personal information such as your name, email address, and location data to enhance your experience on the platform. This information allows us to provide personalized energy readings and insights tailored to your specific profile.

 

We also collect non-personal information related to your device and interaction with our app, which helps us improve our services and offerings. All data collected is used in strict accordance with our privacy policy and applicable laws.

Effective Date:  01/10/2025

Owner & Operator: KARMA FOR SMART SYSTEMS AND TECHNICAL FACILITIES MANAGEMENT W.L.L

Registered Address: Office 112, SH. ABDULLA BIN HAMAD AVENUE, MUHARRAQ, MUHARRAQ GOVERNORATE, Bahrain, postal code: 0213

Contact: info@vidaapp.ai | +973 36700053

1. Introduction

This Privacy Policy explains how VIDA (“App”, “Website”, “Service”) collects, uses, stores, and protects your personal information.

VIDA is owned and operated by KARMA FOR SMART SYSTEMS AND TECHNICAL FACILITIES MANAGEMENT W.L.L (“Company”, “We”, “Us”, “Our”).

By using VIDA, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you create an account, contact support, or use certain features:

  • Name
  • Email address
  • Date of birth
  • Preferences and profile settings
  • Feedback or messages you send to us 

2.2 Automatically Collected Information

When using VIDA, we collect certain data automatically:

  • Device information (model, OS version, unique identifiers)
  • IP address
  • App usage data (features used, session duration, engagement)
  • Crash reports and diagnostics
  • Cookies and analytics data

This helps us improve app performance and user experience.

2.3 Subscription & Payment Information

Payments are processed securely through:

  • Apple App Store
  • Google Play Billing

We do not collect or store your full payment card details. These are handled exclusively by Apple and Google under their security standards.

3. How We Use Your Information

We use collected data to:

  • Provide and operate the VIDA service
  • Personalize your experience
  • Improve app performance and develop new features
  • Communicate updates, notifications, and support messages
  • Analyze trends and usage for internal purposes
  • Ensure safety, security, and fraud prevention
  • Comply with legal obligations

We do not use your data for medical analysis, nor do we claim scientific or clinical interpretation of your information.

4. Legal Basis for Processing (for GDPR regions)

Where applicable, we process data under the following legal bases:

  • Consent: When you provide information voluntarily
  • Performance of a contract: When using the app features that require account information
  • Legitimate interest: Improving the app, preventing misuse
  • Legal obligation: When required by applicable law

5. How We Share Information

We may share information only in limited circumstances:

5.1 Service Providers

We use third-party tools for:

  • Analytics (e.g., Firebase Analytics)
  • Crash reporting
  • Cloud hosting
  • Customer support

These providers access data solely to perform tasks on our behalf and must adhere to data protection standards.

5.2 Legal Requirements

If the Company undergoes a merger, acquisition, or sale, user data may be transferred as part of the business assets, under strict confidentiality.

Important: We never sell users’ personal data.

6. Data Storage & Security

We take reasonable administrative, technical, and physical safeguards to protect your data.

 Your data may be stored on secure servers located inside or outside your country, following industry-standard security practices. 

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your information only for as long as necessary to:

  • Provide the service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce policies

 You may request data deletion at any time (see Section 10).

8. Children’s Privacy

VIDA is not intended for users under 18 years old.

We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

9. Cookies & Tracking Technologies

Our website and app may use:

  • Cookies
  • Device identifiers
  • Analytics tools
  • Tracking pixels

You can disable cookies through your browser settings, but some functionality may be affected.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Withdraw consent
  • Request a copy of your data (“data portability”)
  • Object to certain processing activities

To exercise any of these rights, contact us at:

info@vidaapp.ai

11. Third-Party Links

VIDA may contain links to external websites.

We are not responsible for the privacy practices or content of third-party sites.

12. International Transfers

If you access VIDA from outside Kuwait (or Bahrain if updated), your data may be transferred across borders.

We take reasonable steps to ensure your data remains protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

We will notify users by updating the “Effective Date” at the top of this page.

Continued use of VIDA after updates means you accept the revised policy

14. Contact Us

For questions, concerns, or privacy requests, please contact:

KARMA FOR SMART SYSTEMS AND TECHNICAL FACILITIES MANAGEMENT W.L.L

Email: info@vidaapp.ai

Phone: +973 36700053